Technology Operations Specialist I – Remote

  • Full Time
  • IT
  • Remote
  • Posted 3 weeks ago
  • October 31, 2019

As a Technical Operations Manager, you will serve as a champion for the customer and primary point of contact for technical operations during the implementation and production phases. You will work directly with customer-facing staff and technical teams across multiple business groups to maintain and execute an operational runbook for assigned systems, coordinate change management activities, oversee incident and problem processes, monitor adherence to contractual SLAs, identify cost reduction opportunities, and drive improvement of service delivery processes. Additionally, using various software applications, you will be responsible for developing and presenting operational metrics and reports that reflect the health of solutions and efficiency of service delivery processes in support of them.

 

Responsibilities
Serve as a technical liaison between the Client, Business groups and Development
Understand business and client requirements and propose solutions
Requirements gathering, analysis and management with subsequent creation of requirements documents such as Business requirements document (BRD), Functional Requirements Documents (FRD), Functional Specifications Document (FSD), Use Case Documents (USD)
Identifies opportunities to streamline operations and enhance service delivery
Takes ownership of responsibilities, working individually or with teams to accomplish goals
Ability to multi task, given various task assignments, assisting management in prioritization of tasks’
Works with all departments throughout the product delivery cycle to ensure project dates are met and ensure timely completion of Product Analyst deliverable(s)
Be the Voice of the Client
Identifies opportunities to streamline operations and enhance service delivery

 

Qualifications
3+ years of experience in the BI/BA/BSA/DBA field .
2+ years’ of Client facing experience
Comfortable in an ambiguous, ever changing environment
Ability to travel as required
Strong knowledge of business finance, marketing, and negotiation
Strong written and interpersonal communication skills with both customers and within the corporation
Strong presentation skills
Exceptional customer service skills
Self-motivated, innovative and able to work autonomously with little direction
Professional demeanor
Ability to be the voice of the customer
Strong multitasking skill
Strong analysis and troubleshooting skills and experience
Self-starter who is excited about learning new technology

 

Additional details or a link to apply can be found : Technology Operations Specialist I – Remote

Tagged as: business analyst, client facing, operations, technical operations